Question 1

How long does it take to get set up and live?

Accepted Answer

About five minutes. You give us your business name and what you do, and the AI reads your website to learn your services. You pick a voice and talk to your AI in your browser before you add a card. Your Canadian number is set up as soon as you start your free trial, and you can call it yourself to hear how your business sounds. Your business hours go in your portal once you're signed up.

Question 2

Can a business really not afford to be without this?

Accepted Answer

Research on business phone lines keeps finding the same thing: around 62% of calls go unanswered, roughly 80% of callers who hit voicemail leave no message, and about 85% never call back. If one new customer is worth a few hundred dollars to you, a week of missed calls costs more than a year of this service. That is why we say a business cannot afford not to have an AI assistant answering.

Question 3

Do I keep my existing phone number, or get a new one?

Accepted Answer

Both work. You get a new Canadian number when you start your free trial. If you want to keep your existing number, forward it to your new AI number at your carrier; we show you the exact steps for your provider. Smarter Flow does not set *72 or *90 on your line for you.

Question 4

Can the AI learn my business, services, hours and pricing?

Accepted Answer

Yes. At signup it reads your website and builds its knowledge of your team, services, hours and location. You can edit the greeting and the instructions it follows at any time from your portal, and the change applies to the next call.

Question 5

What happens when a caller needs a real person?

Accepted Answer

Urgent callers and the VIP numbers you choose can be put straight through to your cell phone. Everyone else gets a proper message taken, and you receive the details by text and email the moment the call ends.

Question 6

Does it book appointments?

Accepted Answer

Yes, once you turn it on. Connect your Google Calendar in your portal and callers can book straight into it while you're with a customer or asleep, so they hang up with a booked time instead of waiting for a call back.

Question 7

How do I know what was said on a call?

Accepted Answer

Every call is recorded and transcribed into your portal, and you get a text and email summary after each one. You can read what was said without listening back, and refer to it any time.

Question 8

What is an AI minute?

Accepted Answer

Time the AI spends on a live call with a caller. A typical message-taking call is two to three minutes. Unused minutes do not roll over, and you can move up or down a package whenever you like.

Question 9

What happens if I run out of minutes?

Accepted Answer

Calls keep getting answered. If you use more minutes than your package includes, your account moves up to the next package automatically instead of being charged for extra minutes.

Question 10

Is there a platform fee, setup fee or contract?

Accepted Answer

No. The package is the whole monthly price, starting at C$79 for 300 AI minutes. No setup fee, no contract, cancel any time.

Question 11

How does the free trial work?

Accepted Answer

You pay $0 today and get 7 days to try it with real calls. Cancel before the trial ends and you are never charged. Keep it and your package starts on day 8.

Question 12

Can it answer differently after hours?

Accepted Answer

Yes. Set your business hours and an after-hours greeting once in your portal. Outside those hours the AI opens with that greeting, tells the caller you are closed, and takes a message for the next business day. Emergency transfer and VIP callers still get through at any hour.

Question 13

What happens with spam and sales calls?

Accepted Answer

When the AI recognises a telemarketer it says one polite line, hangs up, and blocks that number for good. That call costs you nothing: solicitor calls are never counted against your minutes, and the blocked number is rejected before it ever rings again.

Question 14

Is Smarter Flow Systems a Canadian company?

Accepted Answer

Yes. Canadian owned and Canadian run, with Canadian phone numbers in Canadian area codes, pricing in Canadian dollars and support from a real person in Canada. When you choose us, the money stays in Canada.

Question 15

Who do I talk to if something goes wrong?

Accepted Answer

A real person on our team, not a ticket queue. Reach us through the Contact page or the email in the footer and you get the people who built the system.

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