It is minus twenty and their furnace just quit. You are on a roof.
That homeowner is not leaving a voicemail — they are calling the next HVAC company on the list, and whoever picks up gets the job and the customer for the next ten years.
Smarter Flow answers that call in your business name, takes the whole job down, and texts it to you before you are off the ladder.
From C$79/month for 300 AI minutes. No platform fee. No contract. $0 today.
This is a real call. Press play and hear how it handles one.
Realistic HVAC example
No heat after hours
Caller says
“Our furnace stopped working and the house is getting cold. We have two young kids here.”
Checks for gas, smoke or a carbon-monoxide alarm before continuing.
Collects the service address, caller's name and best callback number.
Marks the call urgent and alerts the on-call technician—without inventing an arrival time.
The owner receives an urgent lead with the caller's complete details and the recording.
Call the live AI now
(438) 256-3069You will hear the current production receptionist—not a staged recording. Ask about the phone system or try a sample customer question.
Tap to start the live callExample outcomes depend on each business's configured calendar, call routing, emergency rules and instructions. The example situations above are fictional and contain no customer information.
Why a missed call costs an HVAC company more than most
No-heat and no-cooling calls come at night, on weekends and in a cold snap — exactly when you cannot pick up.
A furnace call is rarely one job. It is the tune-up next fall and the replacement in five years.
In a cold snap everyone calls everyone. The first company to answer wins, not the best one.
Research on business phone lines keeps finding the same thing: around 62% of calls go unanswered, roughly 80% of callers who reach voicemail leave no message, and about 85% never call back.
It already knows how to take an HVAC call
You are not writing a script. This is what it asks an HVAC caller from the first call, and you can change any of it in your portal.
What it takes down
- The caller’s name and the best number to reach them on
- The address where the work is needed
- What the problem is, in their own words
- How long it has been going on
- Whether anyone is on site now, and the best time to attend
- Whether it is heating or cooling, and roughly how old the unit is
What it treats as an emergency
No heat in winter, no cooling in extreme heat, a gas smell, or a vulnerable person in the home. A gas smell means tell them to leave and call their gas utility immediately.
When a caller says one of those, the AI tells them to hold and rings your cell. If you cannot take it, it comes back and takes the message rather than dropping them.
Everything it does, in one list
All of it is included in every package unless marked optional or add-on.
Answering
- Answers every call 24/7 in your business name
- A Canadian phone number, live the day you sign up
- Keep your existing number and forward it, when busy or all the time
- Answers in about one second with a pre-recorded greetingoptional
- Greets known customers by name from their caller ID
- Answers in the caller's language, French includedoptional
- Learns your services, hours and team from your website at signup
- Change the greeting and instructions any time from your portal
Messages and bookings
- Takes a complete message: name, number, what they need
- Text and email summary to you the moment the call ends
- Every call recorded and transcribed in your portal
- English translation of every non-English transcript
- Books appointments straight into your calendar by voiceoptional
- Google Calendar: checks your free/busy before offering a time and writes every booking to itoptional
- Calendly: texts the caller a one-time link to your event typeoptional
- Callers confirm, cancel or reschedule by text, and the AI repliesoptional
- Automatic appointment reminder texts the day beforeoptional
Call routing
- Emergency keywords put the caller straight through to your cell
- VIP numbers skip the AI and ring your cell directly
- Family and friends get a personal greeting and a personal message
- Transfer callers to staff by name or job titleoptional
- After-hours mode: a closed greeting and a message for the next business day
- Solicitors hung up on, blocked for good, and never billed to you
Your portal
- Call analytics page with a caller-rated score for the AI
- Send every call to Zapier, your CRM or any webhook
- Install it on your iPhone or Android straight from the browser
- Canadian company, Canadian dollars, Canadian support
- 7-day free trial, no contract, cancel any time
Simple pricing. The minutes are the price.
No platform fee. No setup fee. Change packages any time.
Questions HVAC contractors ask us
Click a question to open the answer.
Stop losing HVAC jobs to voicemail.
Your AI receptionist can be answering by this afternoon. 7-day free trial, $0 today.